Please note: We will be closed Christmas Eve Sunday 24th December 2023
Therefore, only gift voucher purchases received online through our website by 5pm Saturday 23rd December 2023, will be able to be processed and emailed out, prior to our salon closure for the Christmas break.
All gift voucher purchases received after 5pm Saturday 23rd December 2023, will be processed and emailed out when we reopen Wednesday 27th December 2023.
Please check out our full trading hours, don’t let that someone special MISS OUT on receiving a Serene Gift Voucher. Our salon doors will be closing 5pm Saturday 23rd December 2023.
Serene gift vouchers can be used for any of the treatments featured in our service guide or in this site.
Buying the perfect gift has never been easier! Choose a gift you know they’ll love from our menu of services or simply nominate a dollar value you wish to gift, which can be used towards any of our services or retail products. Please ask our therapists if you would like any advice in making your selection. You can come into the salon to purchase the voucher, order it over the telephone 9245 8188 or simply complete our online order form, whichever is more convenient to you. We can send the voucher to you or if you desire, include a personal message from you and send it to the recipient on your behalf.
It’s simple, fill in the Gift Voucher Form, which includes your payment and let us do the rest.
Serene accepts EFTPOS and all major credit cards.
Reservations for more than one hour will be held by a 50% booking fee or gift voucher number. As a courtesy to our many guests and limited availability, we require a minimum of 24 hours notice for cancellations or rescheduling of treatments.
Any cancellations after the required time, or any failure to attend an appointment will result in forfeiting your booking fee, or your gift voucher being fully redeemed.
Can I exchange my voucher for cash?
Vouchers cannot be redeemed or exchanged for a cash.
They can be used towards in-store products and services only.
Can I give my voucher to someone else?
Yes, vouchers are transferrable.
Can I use my voucher once it has expired?
Vouchers are valid for up to 3 years.
Once expired they are no longer accepted.
Can I receive a refund on my voucher?
Once a voucher has been purchased it is non-refundable.